Customized Items

Looking for something in a particular color, metal, or from a specific region?  Send me an email of your ideas and we can work on something together!  All items are provided photographs in advance of purchase.

Return & Refund

A return will be only accepted if the item has arrived damaged or defective.  For all return requests, please contact me within 3 days of receiving your order and a photo of the damaged item.  The defective item must be shipped back to Blue Root Goods within 15 day of receiving your order. We will issue the refund AFTER the item is returned in the original condition. Please note that shipping fees cannot be refunded. If the item is not returned in its original condition the buyer is responsible for any loss.

Shipping

Currently we only ship within the US. If you wish to have it sent to other destination, please contact us at info@bluerootgoods.com. Shipments are typically placed within 24-hours via USPS.  Should a shipment require more expedient delivery please contact us for special handling and pricing BEFORE any payment is processed.

Delivery to the destinations in US can take up to 5 days.  Delivery time may take longer during holiday seasons or due to custom delays. For questions on delivery times please contact us at info@bluerootgoods.com.

Payments

Information provided during checkout remains private and secure.  Credit Card payments are authorized via Authorize.net, or via your Amazon or PayPal account all PCI compliant services.

General Items

Photographs are taken with accuracy of color and size as much as possible.  Please be aware that colors my appear different based on computer monitor display.

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